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FAQ'S
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FAQS - GENERAL
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Q.  How long has BPWEB been operating for?
A. We started in June 1998, which makes us one of the UK's longest established hosts. This means that you can trust us with your hosting knowing that we are established company with years of experience.
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Q.  How long will it take for my web hosting account to be setup?
A. If you sign up between 9:00am - 5:00pm we aim to have your hosting set up within an hour, out side this time set may take a little longer. We don't use instant activation for security reasons as we like to check all orders before activating them on our system.
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Q.  Can I have a free trial of a web hosting account?
A. We don't offer free trials instead we offer a full no questions asked 30 day money back guarantee. This means that you can trial any of our account risk free for 30 days and if in the very unlikely event you find it isn't what you were looking for you can have a full refund.
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Q.  Are all your servers based in the UK?
A. Yes, all our servers are based the UK
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Q.  How easy is it to change my hosting account if my needs change?
A. This is very simple to do and can be done using our upgrade centre found in account details on the control panel. You can switch up accounts without having reset up your sites so for example moving up from a multi site account to a reseller is very simple and hassle free.
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Q.  Are there any extra charges for transferring in domains?
A. No, there are no charges for transfering in domains to an account.
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Q.  You offer a 30 day money back guarantee, is this a no quibble guarantee meaning that I will get a refund no matter what reason I give for cancelling?
A. Yes, you can get a refund for any reason; you don't even need to give a reason to claim a refund if you wish.
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Q.  Do you sell domain names?
A. Currently we don't sell domain names and are a pure web hosting company. We recommend our customers purchase domains through their favourite registrar and then transfer the name servers to us.
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If you have a question not answered in our FAQ's please e-mail sales@bpweb.net or give us a call on 08707 42 44 74 and we will be happy to answer your queries.
















































































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